1. Our Commitment

At Mind Your Ads, we are committed to delivering high-quality digital marketing services and ensuring every client is treated fairly. We invest significant time, expertise, and resources into each engagement from the moment work begins.

This Refund Policy outlines the circumstances under which a refund may or may not be issued. Please read it carefully before making any payment. By engaging our services and completing a payment, you acknowledge that you have read and agree to this policy.

2. Non-Refundable Services

Due to the time-intensive and expertise-driven nature of digital marketing services, all fees paid for services that have commenced are non-refundable. This applies to, but is not limited to:

• Search Engine Optimisation (SEO)
• Pay-Per-Click (PPC) and Google Ads management
• Social media marketing and content creation
• Website design and development
• App development
• Influencer marketing campaigns
• Content writing, graphic design, or creative production
• Strategy, consulting, or audit deliverables
• Any other service outlined in a signed proposal or invoice

"Service has commenced" means any of the following have taken place: onboarding has been completed, strategy work has started, any deliverable has been shared, any campaign has been created or activated, or any third-party cost has been incurred on your behalf.

3. Pre-Commencement Cancellation

If you wish to cancel a service before any work has begun, you may be eligible for a partial or full refund of advance payments, subject to the following conditions:

• A written cancellation request must be submitted within 48 hours of payment, via email to contact@mindyourads.com.
• Any administrative, payment processing, or platform fees incurred (typically 2–5% of the transaction value) will be deducted before a refund is issued.
• If any preparatory work has been performed prior to receipt of the cancellation (e.g., account audits, strategy calls, onboarding documents), a pro-rated deduction for that work will apply.

Cancellation requests submitted after 48 hours of payment, or after any work has commenced, will not be eligible for a refund under this clause.

4. Non-Delivery by Mind Your Ads

In the unlikely event that we are unable to deliver a service due to circumstances arising on our end, you will be entitled to a refund proportional to the work not yet completed.

• If no work has been performed, a full refund will be issued less any payment processing fees.
• If partial work has been completed, a refund will be calculated based on the value of deliverables not yet received, assessed at our standard service rates.
• Force majeure events (natural disasters, government restrictions, platform policy changes, or other circumstances beyond our reasonable control) do not constitute non-delivery and are not eligible for refunds.

We will always notify you promptly and in writing if we foresee any inability to fulfil our commitments, and will work collaboratively to find a fair resolution.

5. Third-Party & Ad Spend Costs

No refund will be provided for any costs paid to third parties on your behalf. This includes, but is not limited to:

• Google Ads, Meta Ads, LinkedIn Ads, or any other advertising platform spend
• Domain registration or renewal fees
• Web hosting or server costs
• Stock photography, font licences, or software subscriptions purchased on your behalf
• Third-party tool or API fees
• Influencer fees, gifting costs, or campaign costs paid to third parties

6. Processing Eligible Refunds

Where a refund has been approved under the terms above, the following process applies:

• Refunds will be processed within 7–10 business days of written approval.
• Refunds will be issued using the original payment method (bank transfer, UPI, credit/debit card, or other method used at the time of payment).
• Payment processing fees charged by banks or payment gateways (typically 2–5%) are non-recoverable and will be deducted from the refund amount.
• Currency conversion losses, if any, are borne by the client.

7. Disputes & Escalation

We take client satisfaction seriously. If you are unhappy with any aspect of our service, we encourage you to contact us before initiating a chargeback or dispute with your bank or payment provider.

Initiating an unjustified chargeback — for services that have been rendered as agreed — is a breach of our Terms and Conditions and may result in the suspension of all active services without refund, and may be pursued through legal channels if necessary.

To raise a formal complaint or dispute, please email contact@mindyourads.com with the subject line "Formal Dispute — [Your Name/Company]" and a written explanation of your concern. We commit to responding within 3 business days.

8. Contact Us

If you have any questions about this Refund Policy, or wish to submit a refund request, please reach out to us through any of the channels below.